Free Shipping Policy
UsedBowlingBalls.com ("we" and "us") is the operator of (https://UsedBowlingBalls.com). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Your order is subject to stock availability. We try our best to maintain accurate stock counts on but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We offer FREE SHIPPING to all 48 continental states. Hawaii and Alaska will be subject to an increased fee as follows:
Hawaii: 1 Ball: $10 – 2 Balls: $20 - 3 Balls: $30
Alaska: 1 Ball: $15 – 2 Balls: $30 – 3 Balls: $45
3.1 Return Due to Change Of Mind
UsedBowlingBalls.com will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resale condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(UsedBowlingBalls.com) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
UsedBowlingBalls.com will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect UsedBowlingBalls.com to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 10 days. If there is any discrepancy in shipping time you will be contacted accordingly.
4.2 Change Of Delivery Address
Orders placed before 01 AM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 P.O. Box Shipping
UsedBowlingBalls.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
8.1 If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
8.2 UsedBowlingBalls.com has the right to if you continuously cancel your order before dispatch to charge you a $5 restocking fee.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for Parcel Lost In-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service
For all customer service enquiries, please email us at Contact@usedbowlingballs.com